Hello Service Unit Cookie Manager,
We are officially in booth season, and we have eighteen days left in the 2025 Girl Scout Cookie Program. Remember to meet all end of program deadlines so your service unit can wrap up the sale successfully. We appreciate all the encouragement you provide for troops and Girl Scouts in your service unit.
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Important Dates
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March 6—ACH Withdrawal #1 March 11-16—Inventory exchange at select Cupboards March 13—Cookie Q&A March 16—Girl Scout Cookie Program ends March 20—ACH Withdrawal #2 March 23—Main and Troop Recognition Orders due May 25—Last day to report reward discrepancies to GSHCC March 27—ACH Withdrawal #3 (final) May-July—Cookie Reward Experiences
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Booths
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Please review any special booth instructions in Smart Cookies. This can be done by going to Troop Reservations, clicking the three dots next to a booth, and selecting Booth Details. Cookie managers are also responsible for ensuring participating girls and families are familiar with all Booth Sale Guidelines. Troop Secured booths must be approved in Smart Cookies before a troop hosts the booth sale. All booth sales should be recorded using the Smart Booth Divider, including all credit card sales. Inventory will not be moved from the troop’s on hand inventory and credited to participants unless they are transferred as booth packages as in years prior. This will ensure girls receive credit for their sales and not assigned financial responsibility to them as payment was collected at the booth sale. Booth Sale Worksheet
Girls can accept contactless credit card payments through the Digital Cookie app using a mobile device when selling at booths, but the troop site must be set up by the troop cookie manager first. These payments are credited directly to the troop. Since girls are selling troop inventory at booths, they will select their troop from the drop-down menu when signing in to Digital Cookie. For further assistance about mobile payments, refer to the Mobile App tip sheet.
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Alternative Booths
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Girl Scouts are still able to host Lemonade Stands on personal property without prior approval, but they must follow all booth guidelines. Remind troops that booths and in-person selling are limited to council boundaries.
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Venmo Transactions at Booths
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GSUSA is actively working to resolve an issue where some customers are seeing Venmo timeout after a minute. The workaround to this is that the customer should have Venmo open and ready to scan before the troop starts the transaction in Digital Cookie. Be sure you have a customer confirmation number before giving cookies.
We recommend using other payment methods until this issue is resolved to avoid any issues. If troops choose to accept Venmo, they must follow the workaround steps to ensure it works correctly
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Cookie Cupboard
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We are down to the final weeks of our sales. Certain Cupboards may close before the sale ends, depending on Planned Orders. Troops should contact Cupboard managers before visiting a Cupboard for Unplanned Orders to verify available inventory, as quantities and varieties may be limited.
The GSHCC Modesto and Sacramento Cupboards are open Tuesday–Friday from 2–6pm and Saturday 9am–2pm and are accepting Unplanned Orders.
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Girl Delivery
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Girl Scouts should communicate delivery timelines to customers and mark orders as delivered once received or dropped off to avoid confusion. Customers receive an email once their order is marked delivered. Any inventory girls need to fulfill these orders should be transferred using a Troop to Girl transfer. Remember that girls can continue to edit orders at time of delivery and can refund orders as well. The last day to accept payments online is March 16 so customers wishing to pay for their orders with a card must do so by this day. Managing Orders Troop Refunding Orders Transfer Orders
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Rewards
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Check out our website for information on the Reward Card and Cookie Reward Experiences. Camp registration is open and spots are filling up quickly. It is not required to register for camp before the reward is earned. However, girls who wish to secure a spot in a specific camp session may register before the reward is received but families will have to pay the $25 deposit on their own. Main and Troop Recognition Orders must be submitted, regardless of proceed plan, by March 19. Service units have until March 23 to make any modifications. Once orders are submitted, no changes can be made by GSHCC. Main Recognition Order Troop Recognition Order
Reward Highlights
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775+ packages—At this level, girls will earn the Cozy Panda Bundle which includes an adorable Panda Pom-Pom Beanie, a cozy Panda Hoodie Sweater and a Panda Neck Pillow.
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Cookie Share
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Cookie Share is a great way for girls, troops and customers to give back. GSHCC partners with Blue Star Moms, local food banks, blood drives and other local organizations for Cookie Share donations. Blue Star Moms sends donations provided by GSHCC to active duty military. If girls receive Cookie Share donations via Girl Delivery orders, these must be entered under Virtual Cookie Share or in the Smart Booth Divider if a donation is received at a booth sale.
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Financials
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Troops who have returned ACH payments will be contacted by GSHCC and will be responsible for any non-sufficient funds (NSF) fees. Troops wanting to receive a one-week extension for ACH withdrawals must contact GSHCC at least three days before the ACH withdrawal. If families owe money at the end of the program, a Cookie Collection Report must be filled out no later than March 23. GSHCC will issue a credit in Smart Cookies for the amount submitted which ensures your troop has access to their proceeds. Once collection reports are submitted, troops must not accept payments from those families, as GSHCC will work with them directly. Program Wrap-up
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Looking for more help or resources?
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Join GSHCC for our monthly Cookie Q&A sessions, also additional program information can be found at www.girlscoutshcc.org/resources and in Rallyhood. Please contact GSHCC Customer Care should you have additional questions: email customercare@girlscoutshcc.org or use the chat option on our website.
When contacting Digital Cookie or GSHCC Customer Care, please be sure to include your troop number, the girl or customer name, and the order number (if applicable). It’s also helpful to provide any relevant screenshots or additional information. For Digital Cookie inquiries, make sure to include the browser and device type you’re using as well.
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—GSHCC Product Program Team
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