Cookies | Girl Scouts Heart of Central California  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
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Girl Scouts Heart of Central California
Cookie Program: Jan 12-March 17, 2024
Hello Cookie Manager,

The GSHCC Mega Drops are officially over and we want to thank all of our wonderful volunteers for helping to make these events successful. We know Girl Scouts are busy making their customer deliveries and prepping for booth sales that are beginning this weekend. Please be sure Girl Scouts in your troop are familiar with general booth guidelines as well as specific instructions that might apply at your scheduled booth locations.
Axolotl and Frog Thank You
Important Dates
February 23—Booth and alternative to booths begin
February 23—Cookie Cupboards open
March 7—ACH Withdrawal #1
March 17—Girl Scout Cookie Program ends
March 20Main Recognition Order due from troops
March 21—ACH #2
March 24Main and Troop Recognition Orders due from SUs
March 24Cookie Collection Forms due (if applicable)
March 28—ACH #3 (Final)

Wednesdays @ 6–7 pm—Q&A sessions (check Rallyhood for full schedule as dates may change)
Digital Cookie
GSUSA has reported that some users on the Digital Cookie mobile app have experienced an error message or maintenance page. If you are using the mobile app and experience this, please log out of the app and log back in to re-establish connectivity.

Tip: Download the Digital Cookie mobile app prior to starting booth sales to ensure you are familiar with the app. Troop sites must be activated first in order for Girl Scouts to see the troop option in the app when at a booth.
Cookie Drops
Remember to count all inventory received from your Cookie Drop location before distributing to girls. Inventory damages, overages and shortages must be resolved by contacting GSHCC Customer Care within 24 hours of your Cookie Drop event. You will receive an email to resolve discrepancies which must be printed and brought to a local Cupboard to resolve within one week of Cupboard opening day. Contact the Cupboard manager before your visit to ensure hours and inventory availability.

Important Note: Shortages and overages are physical quantities received that do not match the inventory sheet you received at your Cookie Drop event.
Booths and Alternatives to Booths
Girls can accept contactless credit card payments through the Digital Cookie app using a mobile device when selling at booths, but the troop site must be set up by the troop cookie manager first. These payments are credited directly to the troop. Since girls are selling troop inventory at booths, they will select their troop from the drop-down menu when signing in to Digital Cookie. For further assistance about mobile payments, please refer to page 7 of the Mobile App tip sheet.

Tip: Have a process in place in case a customer does not want to give their email address. Most troops choose to use a troop email address in these cases.

Please review any special booth instructions in Smart Cookies. This can be done by going to Troop Reservations, clicking the three dots next to a booth, and selecting Booth Details. Cookie managers are also responsible for ensuring participating girls and families are familiar with all booth guidelines. We strongly encourage using a Booth Sale Worksheet to track booth sales and the Smart Booth Divider to transfer sales. Troop Secured booths must be approved in Smart Cookies before a troop hosts the booth sale. All booth sales should be recorded using the Smart Booth Divider, including all credit card sales. Inventory will not be moved from the troop’s on hand inventory and credited to participants unless they are transferred as booth packages as in years prior.

Troop Virtual Booth Links
Booth Sale Guidelines
Booth Sale Worksheet

Tip: Ensure all booth sales are recorded on a Booth Sale Worksheet to ensure all sales are captured correctly.
Axolotl with Booth Sale Sign
Selling Guidance
Girls can continue their online marketing. Remind families that girl links should not be posted on selling sites (Craigslist, eBay, Facebook Marketplace, NextDoor For Sale, etc.). Girls and troops are also reminded that in-person sales should only be conducted within GSHCC’s jurisdiction. Council maps can be found on our website.

Digital Marketing Tips for Cookie Entrepreneurs
Girl Scout Internet Safety Pledge
Ask Me About Girl Scout Cookies
Cookie Cupboard
Need additional inventory? Our Cookie Cupboards have been stocked to their maximum capacity. Remember to place a Planned Order as inventory is prioritized for these order types. Planned Order deadlines are Sundays at midnight and we recommend pick-ups for Friday or later to allow time for cookie delivery. Hours vary by Cupboard location. If you are not seeing specific dates or times listed, that means the Cupboard may not be operating at that time. Not all Cupboards will accept Unplanned Orders so we recommend contacting your local Cupboard Manager for availability information.

The GSHCC Sacramento and GSHCC Modesto Cupboards will only be accepting Planned Orders at this time.

Cupboards can only distribute full cases. If your troop needs individual packages, work with another troop to process a Troop to Troop (T2T) transfer. Check with your service unit cookie manager for information on how your service unit coordinates these.

Troop Cookie Manager Guide: Pages 23-24
Planned Orders
Cookie Share
Girl Scouts can continue accepting Cookie Share donations throughout the sale. Donations accepted at booths should be entered in the Smart Booth Divider; they will not be automatically credited to the troop/girls unless this is done. Those accepted by girls via other selling methods, excluding Direct Ship, should be entered in the Virtual Cookie Share tab by the cookie manager. Girls who reach 15+ Cookie Share donations will earn a Cookie Share patch. Girls who sell 30+ will earn a boost bar. Girls who sell 50+ packages will earn a boost bar. These boost bars fit on the themed key ring. All Cookie Share rewards can be earned on the Older Girl opt-out plan.

Cookie Share
I sold 30 Boost Bar
I sold 50 Boost Bar
Don’t forget to create a Main Recognition Order and Troop Recognition Order. Troops will not receive reward items without creating these recognition orders in Smart Cookies. Work with families to find out what reward options girls choose for the levels with “or” options. Cookie Reward Experience information is listed on our website.

And don’t forget that troops can still earn Troop Treasure. Troop Treasure PGA (per girl average) is based on girls selling. More information can be found on page 14 of your Troop Cookie Manager Guide and on our Reward Card.
Troops who do not have a cleared pre-authorization were contacted by GSHCC. These troops cannot place a Planned Order until valid banking information has been submitted. Our first ACH withdrawal will be processed on March 7. Troops who will not have funds available will need to contact Customer Care no later than March 4 in order to receive a one-week extension for their ACH withdrawal. Extension requests must include a troop number and the reason for the request.

Troop Cookie Manager Guide: Page 25
Need Help or Resources?
GSHCC Cookie Resources Page—Forms, Guides, Just-in-Time Trainings and more
Tools for Success—Door hangers, pitch cards, Safety Tips and more
ABC YouTube—Smart Cookies video tutorials
ABC Flickr—themed images
Smart Cookies Tech Support—800.853.3730 or
GSHCC Customer Care—
Rallyhood—a space to share essential cookie program resources and updates
GSHCC Product Program Team
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